COMPLETELY DISSATISFIED AND NO MY CASE IS NOT RESOLVED. I never leave reports so this must greatly dissatisfies me in order to spend any second on a feedback survey. I have cancelled my membership about a week or more before my membership ended. Can't remember exactly but I did it FAR in advanced because I knew I would be travelling. Yet my card was still charged- surprise surprise.Firstly, I DO NOT understand why a refund process requires a bank deposit form to be filled. I don’t know all this information off hand and frankly some info my bank did not even have like the BIC code or whatever code even though its a well known bank (TD). Not sure why this is even required for refund, can’t you refund back on card like all merchants out there?! Not sure in what way WeWork is benefiting from this process especially for their reputation. It does not make it convenient for the consumer AT ALL.Most people needing Wework spaces are entrepreneurs with BUSY schedules. But nevertheless, I complied, and called my bank in order to fill out form with information required. Might I add, they were not only surprised I had to fill out this form, but cautioned me against the sensitive info I would be giving out compromising my bank account and ALSO were confused by some of the info questioning whether this is a legitimate company. They even had to refer to upper management to get the information I needed to fill this damn form.But, I did so anyway. 3 times in total in fact over the course of 2 months. The first time apparently info was wrong. So yet I had to call my bank to verify AGAIN.Second time, I was on phone with them WHILE filling the form to ensure correct info. The lady Keerthana, told me I would receive a refund in 7-10 days. Great! I waited. Its been almost 2 weeks so I contact once again. Support team said 'they never got it' or 'there was a glitch in the system'.No luck, made me wait. No direct line to call support team. Says will escalate case… that’s all. So then I found out my travel plans are cancelled and I needed to use Wework again. Honestly LOVE the space, love it so much. It’s my second home and many locations, very convenient but this process of refund has been a nightmare. I asked that since there are credits in my account already that was failed to be refunded if I can just simply use it to reinstate my membership— all wasted time forgiven. BUT , apparently I can’t do this! Not only was I unable to sign in to my account to simply use the credits to reactive membership but the team told me I had to wait for a refund 7-10 days or forever for that matter based on this experience e— to restart the membership.So yet Im here again, calling everyday asking about the refund because id like to get it before paying again to use the space as you can understand the hesitancy. Got that form sent to me AGAIN. And AGAIN I called my bank because I dare not put in wrong information NOW. I filled out the form for the THIRD TIME. They just sent me an email confirming the last four digits of the bank account it does not match mine which I had clearly wrote down in the form. I question the competency of the employees in the company. I am so entirely frustrated with this process. It has been the most dreadful customer service experience. The only other one I can compare to is DHL express and I would say Your’s is significantly worse based on how long you ve made a loyal customer wait for a refund and lack of convenience with using credits in account. And I AM STILL WAITING for that refund with high uncertainty whether they are even doing this properly.
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