If I could give this business zero stars I would. I reached out to their phone line customer service about changing my password because the verifcation steps were no longer valid. I was told to email them an ID verification form and someone would get back to me in 24 hours. Keeping in mind I needed to access my account for tax purposes. I submitted my forms and did not hear from anyone for over a week. I had to reply to my own email in order to get a response. I was told that the form was to be sent to someone else. Maybe if I had received a response sooner, I could have not wasted time. I resubmitted forms to the correct email and still a week later they are "still reviewing my paperwork". LIKE WHAT???? Taxes are due today. Thank god I had my own ability to go back and find my receipts for my FSA because the utter lack of response time from anyone there is frustrating. I thank god every single day that I no longer need to deal with WEX.
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