Their customer service leaves much to be desired. I mistakenly selected an option I didn't want. To rectify it, I had to fill out a form. I submitted it on 11/25, but no one followed up, and the issue remained unresolved. With surgery approaching, I needed assurance about my insurance, so I called multiple times before someone finally answered today. They informed me my insurance was on hold due to the form I submitted. I explained that I had sent the cancellation request, but they claimed it went to the wrong email. I had even reached out again for a response, emphasizing the urgency. It's shocking that no one bothered to redirect my message or respond. They mentioned it would take about a week to resolve everything, which is concerning given my upcoming surgery.
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