I care who I buy from, even though I am product centric and generally know what I want. Doing research to ensure reliable performance from my work tools. Mistakes are costly in time. Buying from a company I trust, that has good communication and an ethos I like, not just has the products at a low price.
This time it paid off. Unusually there were a couple minor glitches. Neither of Wex's fault. My delivery guy was sick and the communication from the delivery company was crap. Being a high value Item I called Wex to check on it. Which was great as they sorted it. The second thing that happened is that the power cable had a fault and I could not get any power at all. Needing to get that sorted fast, just to make sure all was working because I didn't want to send the whole thing back, I bought a cable myself. Also upped the speck to white to match a movable oak and white floor stand to blend in. Which worked a treat, so was a happy accident. Decided to let Wex know in case other customers encounter a similar issue. And they refunded me £10 which was unexpected proving once again what a great supplier they are as after sales in a lot of other companies really sucks.
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Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 20,000 products.
