Review Time
I care who I buy from, even though I am product centric and generally know what I want. Doing research to ensure reliable performance from my work tools. Mistakes are costly in time. Buying from a company I trust, that has good communication and an ethos I like, not just has the products at a low price.
This time it paid off. Unusually there were a couple minor glitches. Neither of Wex's fault. My delivery guy was sick and the communication from the delivery company was crap. Being a high value Item I called Wex to check on it. Which was great as they sorted it. The second thing that happened is that the power cable had a fault and I could not get any power at all. Needing to get that sorted fast, just to make sure all was working because I didn't want to send the whole thing back, I bought a cable myself. Also upped the speck to white to match a movable oak and white floor stand to blend in. Which worked a treat, so was a happy accident. Decided to let Wex know in case other customers encounter a similar issue. And they refunded me £10 which was unexpected proving once again what a great supplier they are as after sales in a lot of other companies really sucks.
Quick and secure delivery of both purchased micro four thirds LUMIX Leica lenses. Although both lenses were second hand they were in superb condition one even supplied in its original box with instructions, bag and caps, the other the same only missing the original box. I would definitely recommend the Wex Photo Video service, and the goods supplied. A very happy customer.
Excellent customer service. I had an issue with a recent purchase. I called customer services and explained the problem. Without quibble, the faulty item returned and a replacement was quickly despatched.
I ordered a used Sigma wide angle lens for my Nikon D3100. It arrived quickly by courier, was tracked throughout transit and well packed. The lens is in perfect condition- exactly as described- and was very good value indeed.
If there were a league for retail camera shops, Wex would be at the top. I have been a customer for over 40 years, and the service and technical expertise of the staff are second to none. Secure packaging and speedy delivery leave everyone else floundering in their wake.
my old monitor started misbehaving and I cant work without a working monitor. I found Wex had the newer version of the monitor I was using and could order on-line for quick delivery. In fact delivery was so quick I had to postpone the actual delivery from next day via the courier so I would be home. Monitor arrived, great condition and exactly what I needed and under warranty.
I had my doubts about using a service that couriered cameras and lenses, but after chatting with friends who are photographers and run their own small businesses, their positive feedback was overwhelming. I had been eyeing this specific camera for a few weeks, hoping to upgrade from a beginner's model for my hobby. The description was spot on, and when the camera and lens arrived, they were in pristine condition. I highly recommend this service. Thank you!
The lens exceeded my expectations in terms of condition, which was a pleasant surprise. However, the large end element appeared to have been cleaned with a dirty cloth; for a 4K lens, I would have appreciated more care in cleaning the crucial part that allows light in. The next-day delivery options were a nice addition, and overall, the experience was as good as anticipated.
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Established in 1997, Wex Photo Video has helped over a million photographers and videographers achieve their goals. Wex's dedication to service, expertise, and customer satisfaction is underpinned by competitive prices and the largest range of any UK photo and video retailer, with over 20,000 products.
