My package did not arrive. When I reached out to the company, they mentioned they would contact the courier and advised me to do the same. I contacted the courier and received confirmation that the package was lost, which I forwarded to the company hoping for a full refund. Instead of a refund, I've only received automated replies. It's been two weeks, and I'm still waiting for a refund for the game console. I may need to escalate this through the payment platform.
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