I ordered a 30" x 45" metal print from this company, but I was not happy with the size or the semi-gloss finish. I asked whether they would remake it at a discount since the issue was ultimately my mistake, and I was not asking for a free replacement. As a compromise, I requested a 30% discount on a remake. They refused.
What made the situation more frustrating is that they were already offering a 20% discount, so the difference I requested was only about $28 more. Instead, they told me I would need to ship the print back using a $120 return label in order to receive a credit of $180 toward the original remake. That made no practical sense and was not worth the hassle.
The quality of the actual print was good, but the customer service and resolution policy were terrible. The process took far too long, communication was frustrating, and they seemed unwilling to make even a small reasonable accommodation. Based on my experience, I would be very cautious before ordering from this company.
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