€577 Added After Return ,No Response, No AccountabilityI am absolutely shocked that this could happen in 2026.My son rented a car in Manchester and paid the full agreed amount at the time of booking. We have the confirmation email, the breakdown of daily charges, and proof of payment. Everything was clear.The day after he returned the vehicle, he received a new invoice for an additional €577 labelled as a “Luxury Bundle.” This was never requested, never explained, and never knowingly agreed to.The signature shown on their paperwork does not resemble my son’s signature.We disputed the charge through Avant Money. The amount was temporarily credited back to us, but the chargeback was later reversed after the rental company rejected it. We are now left paying €577 for something that was never properly authorised.What makes this even worse is the complete lack of proper communication.Emails go unanswered. On Trustpilot, the company posts generic replies telling customers to “contact us directly,” but when you actually try to contact them, they do not respond.When I attempted to contact the Manchester branch directly, I was met with extremely rude and hostile behaviour. The attitude was dismissive and volatile. It was incredibly upsetting to deal with.We have all documentation, screenshots, receipts, and correspondence to support everything stated here.This has caused significant stress and financial loss. I genuinely cannot believe that a customer can be charged €577 after returning a car, for something they did not knowingly agree to, and then be ignored when trying to resolve it.Please be extremely careful. Check every document thoroughly, question every add-on, and monitor your bank account after returning the vehicle.Based on our experience, I would not recommend this company.
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