Text of message to online car hire company. DO NOT USE THIS COMPANY - YOU WILL REGRET IT!HiI spoke to one of your agents earlier about this booking. On arrival at the hire car offices (Wheego) in Malaga I was asked if I had an International Drivers Permit, which I don't and which your booking documents say I don't need if I have a UK Driver's license. He insisted that an International permit was a new requirement from 1st January this year, which I know it isn't. It became obvious that this was a prelude to insisting that without an International permit I would need to take their (expensive) excess insurance in addition to paying the balance of the car rental amount. When I told the agent that, as a regular traveller to Spain, I had never needed an International permit and I had my own excess insurance, the discussion became heated and he refused to provide me with a car. I told him I thought this was a scam, offering a low rental price and then forcing additional costs onto their customers.It was at this point that I called your team, who agreed with me that I didn't need an International permit and that I was perfectly entitled to refuse their insurance.The Wheego agent refused to speak to your team member, or give me his name, so I cannot give these details but he was a young man with black curly hair (not much to go on I know) and he finished by insisting that my wife and I left the property. He also refused us permission to use the transfer bus to get back to the airport where we could hire a car from another supplier.As it happens we didn't have any luggage with us at the time and we were able to walk to another car hire firm nearby and rent an alternative vehicle.This company are located away from the airport and I suspect this is a common tactic to force additional costs onto tired travellers who would otherwise be stuck, with luggage (and children?) in a remote setting in a foreign country.I only paid 2 euro deposit for this rental and I would like this refunded but more importantly I suggest you consider whether this supplier is someone you want to be associated with in future.
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