My experience with Wheego was the worst I have ever had with a car rental company.I booked and paid for a Skoda Octavia (IDMR class) through Auto Europe at Cologne Airport. When I arrived, I was told to sign all the rental documents and the vehicle condition report around 30 minutes before I even saw the actual car. I was given a completely different car: a Skoda Scala Combi, which is a smaller / lower category vehicle than what I had reserved. No one informed me, no discount, no explanation. At the desk I was pressured to buy their local insurance package and told to pay ~€300 to Wheego for their casco. I refused. I was explicitly warned that if I didn’t accept their offer, any scratch would cost me €900 and they would charge me accordingly. This felt like intimidation to force customers into paying extra on the spot.When I finally saw the car, the rear bumper already had multiple dents and scratches. Some minor damage was mentioned in the paperwork, but other obvious damage — including a visible dent on the upper part of the bumper — was not documented at all. I immediately took photos and video before driving to prove that this damage was pre-existing.When I returned the car, I asked if everything was fine and I was told “yes, everything is fine.” I was not asked to sign any return inspection, and nobody mentioned any new damage. Hours later I received a claim accusing me of causing damage and, even worse, their report said I had “refused to sign.” That is completely false. In fact, about a week later they sent me that same form and asked me to sign it, which proves their initial statement was invented.I provided Wheego with photo and video evidence clearly showing that the bumper damage existed before I ever drove the car. They ignored it, didn’t download the files, and still kept €900 of my money blocked for weeks with no resolution.So to summarize: • I paid for an Octavia and was given a cheaper Scala Combi. • I was forced to sign paperwork before seeing the car. • The car was already damaged and not fully documented at pick-up. • Staff pressured me at the desk about insurance/excess and threatened large charges. • They later tried to blame me for the pre-existing damage and falsified return notes. • They have kept €900 of my money for weeks.This company acts dishonestly and manipulatively. They delay, they pressure customers, and they refuse to take responsibility. Avoid Wheego at all costs. I would never rent from them again.
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