Rented a car from Wheego at Hamburg Airport mid of September. I did take pictures of the outside of the car. What I unfortunately didn't do, was take pictures of the inside of the car. When delivering the car, a scratch was found in the inner lower doorframe on the passangerside. During the rental periode I used that door only a couple of times to place a (soft) bag in the footwell area. Nevertheless I can't proove that it wasn't me who caused the damage. I sent the requested report to the rental company shortly after the car was returned. Since then radio silence - I haven't received a confirmation that the report was received, I have not received any communication on next steps.. Of course, they are still keeping the 900€ for incidentals.I tried calling them (always routed to the central customer service who can't help), sent numerous emais, but no response. Guess next step is to get a lawyer involved.
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