Paid 100 % online – voucher explicitly stated €0.00 at pickup.At the counter? Charged a second “broker fee”– illegal double-charging under EU Consumer Rights Directive 2011/83/EU and § 312j BGB Germany), which prohibit undisclosed extra fees after full prepayment.- €1,200 deposit blocked (vs €900 stated)- €49 “damage admin fee”-despite zero damage + full photo/video proofSent 3 emails – ZERO response.They ignore customers and keep scamming people with fake fees.DO NOT BOOK WHEEGO.Use Sixt, Europcar or Hertz instead.You have been warned.
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