This company is an absolute disgrace. If you are thinking of renting here, DON’T. Save yourself the stress, the money, and the humiliation.We had a confirmed drop-off at 10:30 AM at the Bergamo agency. We arrived early at 10:25 AM—only to find the office locked and empty. After calling the WhatsApp number, a representative named Letizia showed up 25 minutes late (at 10:50 AM), even though we told her again and again that we had a flight at 11:00 AM.Instead of apologizing, she tried to force us to leave immediately without checking the car. When we insisted (rightfully) on a proper inspection and clearance document, her attitude completely changed. She became rude, dismissive, and refused to help us. Honestly, we have to ask: is it even legal to force customers to leave a rental car without checking it and giving them proof of return?We were then left outside in the rain, with a small baby, while I am pregnant. Letizia ignored us, served other clients, and coldly snapped:“You wanted the car checked first, so now you have to wait.”By 11:30 AM, desperate to catch our flight, we asked again about the airport transfer (which is normally included in the rental). Her response?“You have to go on your own.”That was the final insult. We were forced to pay for an Uber, and because of this outrageous treatment, we missed our flight.This wasn’t just bad service — it was unprofessional, disrespectful, and inhumane. We were treated with zero care, zero responsibility, and zero respect as customers.- This company ruined our trip.- Do not trust them with your travel plans.- They will leave you stranded.Choose literally any other rental agency at Bergamo Airport — you’ll thank yourself later.
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