I used this car rental company for the first time. At the beginning, they did not accept my card for deposit. And force me to apply for full insurance. Secondly, I was late to return a car for a few hours, and Wheego charged me extra 120 euro plus 25 euro additional fee for no reason, which is a way too high for a few hours. As well , they didn't gave me any information related extra fees, only deposit less then it was left behind. Even if they charge me for additional day it would be ok (I rented cheap Toyota Aygo), so to pay 145 euro extra for a few hours it is insane! Furthermore I still can't get an invoice, which is not acceptable at all. Support is not responsive, and I am keep chasing requested invoice, which is really frustrating. It is a last time I am using this rental Company, their policy and attitude to a customer is awful. Legally stealing money for no reason, without any responsibility. I am not surprised why rating is so low... not without a reason. Avoid this rental company!
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