Hired a car from the Manchester base operating from the Clayton hotel, 10 September to 14 September.I had taken full insurance out with another company prior to collecting the car.The car was a Corsa, 2025 plate, very few miles on the clock. Great car.However, on the 12 September 2025 the car had a puncture. I contacted the Manchester branch and was advised to have the tyre replaced with one of the same make and standard.I contacted a local tyre company in Penistone who looked at the tyre and said they would have to order a new tyre of the same standard and it would be there on the 13 September. I left the car in the garage overnight and left a contact number for them to ring once it was replaced. The cost of the replacement was £150 which included a new valve and balancing.There was slight damage to the wheel rim which they estimated to cost between £80-£110 pounds to repair.I returned the car on the 14 September 2025, after a long discussion I was told that £840 would be taken from my credit card whilst an accident report was been generated. If the repair cost was lower I would be reimbursed with the value. They said i would have a report by Friday 19 September.I contacted them by phone on Monday to say that the report had not been received, they sent me an email address to request the report and said they would respond within 24 hours, they did not respond as stated. i sent a further email, 24 September, requesting the report, the report arrived at 17.59.Looking at the report I noticed the followingCredit card charge £840Cost of repairs £842.50Coincidence?Breakdown of costsLeft front tyre replaced £197.31New valve £3.04Left front wheel £169.34 (no detail of repair)Total £369.69They are saying that they replaced a brand new tyre with less than 60 miles on it for another new one. However, I have to question their report as it states that the tyre wear on each front tyre was exactly the same.I phoned the Manchester branch to complain about the report was interrupted several times when explaining my concerns and had the phone put down on me.A few minutes later Ibrahim contacted me and we discussed my concerns to which he basically said that they have to replace new tyres with new tyres because its policy.I said he was taking nonsense and that what they are doing is nothing short of a scam. They have matched the repair costs to the amount taken off my credit card, they said that the car would go back to the leasing company for an accident report, it went back to a company called Fix Auto Worsley.I will report them to Trading Standards by sending them my - videos, photos, invoices and reports.I will also send the same information to the Insurance company I used for Full Protection.Read customer reviews on Trustpilot where they score a rating of 1.3. They have numerous reviews with clients raising the same issues🤕🤕🤕 They have 1630 reviews and the best the can do is score a rating of 1.3 😈😈😈😈😈😈😈
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