I booked a car second time with this company. I found it strange they had my credit card details from before. I checked the car lots of scratches I was advised it was all on the sheet. Poor lighting in the yard I videod as best I could with the 11.30pm arrival. Both staff agreed all was on the sheet. I queried the scratches at the back of the car I was advised it is on the sheet. I was offered insurance for 350e as he was feeling good he would reduce to 300e. I declined as I have insurance for 52e. Company way overcharging. They were not impressed. I arrived at my destination no water in the wipers. They advised today I should have called them. Very dangerous at night no water in the car. I brought the car back spotless and I was advised to take it to the garage down the road it was short petrol. We had filled it same garage 12 years full full. We duly went to the garage and bought 2e worth of petrol. Cutting it fine now with our flight time. On return the lady couldn’t find what ever she was looking for to check the car. Another 15 mins at least I advised we are going to miss our flight. The car is full of dust from the sand in the air. The lady started rubbing the sand off the car and mysteriously found the scratches we highlighted that Fernando and his friend with brilliant English said it’s documented. Now they are charging 1500e if I ever saw a scam multiple scratches. If we had scratched the car we have the insurance not a bother we had it noted. Just so happens they were the topic of conversation in the pub the night before I didn’t believe it. I do now. I am travelling 20 years to Alicante this is the lowest if you don’t buy the insurance they will find that scratch. I will do my utmost to get a law raised for this fraud. How many more people arriving into Alicante are getting caught???
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