AVOID THIS RENTAL COMPANY. I rented for 3 days a car from the WHEEGO company. When i pick up the car , which the employ would deliver to us, it was a 2018 model, full of bumps, scratches and dents. I pointed out to the employ that because it was dark and the car was wet, it was not possible to note all the dents on the contract. He replied that we will mark the most serious scratches and the rest we will not mark. After that they hold a deposit of 6,000 RON (€1,200) on my credit card. He also pointed out to me that if I don't return the car washed and clean he will charge me €150.00. After that i returned the car washed and clean to the facilities of the WHEEGO. The employ who was going to pick it up (different from the employ who delivered the car to me), started recording all the scratches the car had, even the smallest ones that were barely visible to the naked eye. I explained to him that his colleague, because it was impossible to record all the scratches and dents, noted the most important ones. This particular employee, who also had a bad attitude towards me, wanted to forcibly attribute some of the scratches on the car to me. I explain to him that I took too care of the car and didn't do any damage. Finally he assured me that everything is fine and in the next few days he will release the 6,000 RON deposit from my credit card. I was surprised to find in the following days that the deposit was not released from my card but I was charged the full amount (6,000 RON ). I tried to contact the WHEEGO company on the phone and by email , with no result. After 2 weeks I received the answer that the warranty (6,000 RON ) was indeed withheld because they found (after I handed over the car), two very small dents, one on the front hood and one on the roof of the car. They estimated the damage at 4,675.55 RON (€935.11), and together with the administration fees the total amount they charge me is: 5,240.20 RON(1.054,15€)out of the 6,000 RON (1.200€) of the deposit and they will refund me 759.80 RON(152,84€) . I do not recognize the attribution of the damage and I ask to be refunded the deposit that was illegally charged to me. I believe it is common practice to rent cars at a very low price in order to withhold the deposit from customers accusing to them some minor damage. If there was a negative rating I would give it to them.I have already filed a complaint to the local authorities.
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