I hired a car online for pick up at Frankfurt airport terminal 1. Had to do an online registration including pictures of my passport and driving licence only to be asked to show them again. Pointless exercise. Couldn't find the car and was then told it was at terminal 2. Got a different car at my location. The car was dirty and damaged. The damage was noted on the rental contract. I took pictures and videos anyway. Couldn't return the car at terminal 1 where I picked it up but had to go to terminal 2. Nobody was present so I was forced to leave the car unchecked and drop the key in a box. Realised a few days later that my €900 deposit hadn't been returned but I had zero communication from them. After chasing them up they claimed the car had fresh damage. It didn't and the "fresh" damage was exactly as described in my rental contract. Made them aware and, again, no communication for a week. After threatening legal action I eventually had my deposit returned. Note, they don't just reserve €900 on your credit card, they take the money at the point of hire.
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