Scam Alert‼️🚫About 4–5 months ago, I purchased a subscription from "Wheeling" and I had been using it regularly since then. I received two batteries with the bike. One of the batteries was in fairly good condition, while the other one had a crack on it. I didn’t notice it immediately, but later it caught my attention. However, since the battery backup was still quite good, I didn’t think of replacing it.To be honest, when I received the bike, my main concern was the bike itself. Although I recorded a video of the bike, I didn’t take any separate photos or videos of the batteries.About 2–3 days ago, I went to Wheeling for servicing due to another issue with the bike. That’s when they checked my battery and claimed that I caused this damage, and that the battery cannot be taken out unless it is replaced & I have to pay for that. This was shocking to me, because I had been using the battery comfortably for all this time without any issues.I explained to them that the battery was already in this condition at the time of delivery, but they refused to accept it. Instead, they cited their Terms & Conditions and imposed a fine of 4,000 DKK on me. I was completely stunned. I tried countless times to explain that this damage was not caused by me. Eventually, I requested them to at least consider reducing the amount, but they did not show even the slightest flexibility. On the contrary, they behaved very rudely with me.In the end, feeling extremely upset and helpless, I returned home.At first, I thought I was the only one who had faced such an incident. However, later I came across one Pakistani person and 2–3 others who shared similar experiences, where Wheeling allegedly scammed them in the name of their so-called Terms & Conditions.Is there anyone else in this group who has faced a similar situation? If yes, please respond. We are planning to take legal action against Wheeling. We don’t know how effective it will be, but such injustice should not happen to anyone.
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Wheeling tilbyder elcykler af høj kvalitet på abonnement. For en fast lav månedlig pris uden binding får du din helt egen elcykel inklusiv service og reparation. Går cyklen i stykker rykker vi ud og fikser eller ombytter den, så du altid har en elcykel der virker.
