I have used Wheeling’s service for a long time and respected their terms. Recently, while working my night shift, my bike was handled roughly by drunk individuals, and the battery was dropped, causing a small cosmetic crack on the top plastic.I returned the battery on the first working day. It works perfectly – charges, locks, and the backup functions normally. Even though this was a minor, cosmetic issue and the battery is fully functional, I may still be charged the full replacement cost (large amount). I even contacted Wheeling by email, politely requesting a reduction or waiver of the fee. They clearly informed me that nothing could be done.The battery was covered by insurance, and while this particular damage might not fall under the insurance policy, Wheeling could have shown some consideration given that the battery is functional and only a small part was damaged. Charging the full replacement fee for such minor damage is extremely frustrating.Based on this experience, I will no longer use Wheeling’s service and will advise my circle to avoid Wheeling.
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Wheeling tilbyder elcykler af høj kvalitet på abonnement. For en fast lav månedlig pris uden binding får du din helt egen elcykel inklusiv service og reparation. Går cyklen i stykker rykker vi ud og fikser eller ombytter den, så du altid har en elcykel der virker.
