They don’t have customer care . I don’t have hot water for 1 month with 2 kids my youngest is 6 years old with Chronic Asthma at this stage my kids don’t even bath in this weather I am forced to wash plates with cold water . When ever they give me an all day appointment I cancell shifts at work , for themto call me same day to say they are rescheduling the appointment I am on the verge of losing my job because this has happened more than 3 times now I take I ask for a day off only for them to tell me that the part is not yet delivered to them . This whole situation has been so frustrating and stressful to me as a customer because I have to go all the way to someone else’s house to give my kids a hot bath . Mine-while I still have to pay rent on time while they don’t even care about how this is affecting my life .
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We provide affordable homes for rent, shared ownership and sale across the Midlands. And we work in partnership with our customers to keep their homes safe, secure and comfortable.
whg was formed in 2003 with a mission of being dedicated to the success of our people and places. It’s this mission that continues to guide and motivate us.
We own and maintain around 21,000 homes, from flats in tower blocks to detached family homes and purpose-built wellbeing schemes for people aged 55+.
We have developed a range of bespoke support services that complement our role as a landlord. We call these our 'Here when you need us' services. Any customer who needs it can come to us for expert support managing their money, getting into work, learning new skills or simply living life to the full.See more
