Review Time
They don’t have customer care . I don’t have hot water for 1 month with 2 kids my youngest is 6 years old with Chronic Asthma at this stage my kids don’t even bath in this weather I am forced to wash plates with cold water .
When ever they give me an all day appointment I cancell shifts at work , for them
to call me same day to say they are rescheduling the appointment I am on the verge of losing my job because this has happened more than 3 times now I take I ask for a day off only for them to tell me that the part is not yet delivered to them .
This whole situation has been so frustrating and stressful to me as a customer because I have to go all the way to someone else’s house to give my kids a hot bath .
Mine-while I still have to pay rent on time while they don’t even care about how this is affecting my life .
They don’t have customer care . I don’t have hot water for 1 month with 2 kids my youngest is 6 years old with Chronic Asthma at this stage my kids don’t even bath in this weather I am forced to wash plates with cold water . When ever they give me an all day appointment I cancell shifts at work , for themto call me same day to say they are rescheduling the appointment I am on the verge of losing my job because this has happened more than 3 times now I take I ask for a day off only for them to tell me that the part is not yet delivered to them . This whole situation has been so frustrating and stressful to me as a customer because I have to go all the way to someone else’s house to give my kids a hot bath . Mine-while I still have to pay rent on time while they don’t even care about how this is affecting my life .
Whg are complete lowlifes they don’t help people I’m seriously disabled and I live with my mom who is 90 for 3 years now we’ve been having anti social behaviour from foreign neighbours iv sent recordings phoned numerous times and emails and still nothing done , they refuse to rehouse us because of disability I use a mobility scooter and I have to get it in a lift and through 5 different fire doors and trying to do it with COPD and cervical spondylitis is exhausting , they’ve even had 2 occupational therapy reports and completely ignored medical evidence and professional support/ evidence iv had to contact the ombudsman and now even a solicitor to help they are absolutely disgusting the way the discriminate against elderly and disabled people they make you seem like a liar when you tell them things there just completely blank and show no empathy. Anyone being offered a flat in bamford house bloxwich don’t accept it it’s anti social behaviour, drug abuse, constant noise , and fighting in the landings absolute joke , these flats were ok supposed to be for over 45s and now there’s younger in here and it’s an absolute nightmare . What makes it worse is that there are bed ridden residents in this block and they have to suffer this kind of behaviour and it’s all down to Whg who let it happen I’m disgusted I have to leave one star
West Whitlawburn Housing Association - It's really noisy here -I was told by the staff before I moved in it was peaceful and quiet here. I've got neighbours on my landing constantly smashing the fire door shut and slamming their front doors continuously . Kids shouting and screaming in the street outside the flat every day of each week and the neighbours above me smashing their doors and clanging and thumping on my ceiling . I already suffer with my nerves and can't get a wink of sleep to take a nap during the day - I'm a pensioner . I'm so grateful to have this secure housing and my flat is great ,I like the staff too , but the constant clanging and clashing every day -Thankfully much quieter mornings and at night when I can get some relief But I know in time this will put me over the edge and I'm going to end up in hospital - my nerves just can't take this
Our boiler packed up 11.10.25 so we have no heating or hot water. We contacted Whg and to cut a long story short, we've had 3 engineers out and we still have no heating or hot water. The first engineer failed to notice a new pump was required, the second was adamant before he showed up that he could not repair it and the last one came with a pump and we were also told there was a HR9 code error on the boiler and that a board was required and at some stage the pump would stop working. It stopped working hours later. We've made endless calls to Whg only to be told that the board has been ordered but it wasn't. I also spoke to a team leader who promised to return my call and no call was returned. Whg are a big company, the level of service from them is appalling and we are in the process of taking this further. I've also sent them a complaint and received no acknowledgment from them. Disgusted to say the least.
We was weary about housing associations due to a really bad experience with stonewater ltd . but whg so far has been great ,really helpful ,repairs are done fast and lastly a big thank you to aneesha Patel & Dawn gover for our lovely home 😊
Had a kitchen refit cupboards to small can’t fit dinner plates in one you fit water bottle and it’s full it like having a kitchen from eastenders cupboards on wall that thin you put a tin of bake beans in that’s all your getting. I am 4f11 and disabled can’t reach cupboards now need ladder to do a thing one cupboard under a work top that you can’t use
One Star is being generous. The lowest rating i could give.This Housing Association is truly appalling. Since November 2024 i have repeatedly requested that WHG as my landlord carry out their legal obligations and repair or replace my fascia board/guttering & soffit on my roof of my apartment flat.The wooden fascia board is rotting away due to rain water damage causing holes to appear in the roof where more rain water can and will get in causing more severe damage over time.Despite these multiple requests for this repair to be carried out (which is a genuine repair that needs fixing) WHG have continuously tried to fob me off every single time.At stage 1 of WHGs so-called complaints procedure i made an official complaint directly to my landlord who tried to effectively shut me up and wear me down by offering me £50 compensation (which I did rightly claim), however it has failed to shut me up and wear me down.I will not tolerate being treated in this disgusting and disrespectful way.The shit Landlord is clearly only interested in one thing and one thing only and that is rent payments (money).They will try to avoid doing big repairs to their properties for as long at it takes because they know that it is going to cost them money to sort the repair out.As well as offering me £50 compensation to try to shut me up, they have also deliberately lied in the reply to my complaint multiple times claiming that on a second visual inspection of my roof found that no repair was required.However on the first visual inspection it was clearly explained to me that a repair would definitely be required.WHG also lied to me again by claiming that scaffolding had been set up outside my home to carry out this repair which they said was not necessary after a second visual inspection.This never happened at all.Despite all of this, you will find that if you don't pay your rent or don't pay your rent on time they are literally on to you like shit.It is very clear to me now that WHG Management are motivated by money and corporate greed for rent payments.It's an absolutely disgusting attitude to have.And their attitude and behaviour clearly Has changed and is probably not going to change for the better and is getting worse since this isn't the first time I have had very bad experiences with WHG when it comes to repair requests.They also cancelled 2 requested repairs without even telling me and rescheduled another one without telling me about these changes either.I only found out about this when I checked my online rent account repairs section.I'm hoping this bad review as well as the other bad reviews will severely damage this Housing associations reputation as a landlord.WHG are not a landlord, they are a slumlord.I absolutely refuse to be fobbed off by either WHG or the housing ombudsman if I need to contact them to get this repair sorted out properly & fully.I pay good money in rent payments to live in my flat and I have every right to be very angry with the way I have been treated in the past and how I am being treated now.WHG obviously believe that this is acceptable behaviour and treatment towards their customers.It clearly isn't acceptable at all, and it never will be as far as I'm concerned.
I live next to properties managed by WHG, and the situation has become unbearable. The tenants constantly create a mess — rubbish, dirty nappies, and used tissues are often thrown around the area, making it smell awful and completely unhygienic.Despite several complaints and reports, WHG has done absolutely nothing to address the issue. It feels like there is no supervision, no accountability, and no respect for the surrounding community.This ongoing problem is ruining the environment for everyone nearby. If you’re considering living close to WHG-managed properties, be prepared for serious hygiene issues and zero response from management.
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We provide affordable homes for rent, shared ownership and sale across the Midlands. And we work in partnership with our customers to keep their homes safe, secure and comfortable.
whg was formed in 2003 with a mission of being dedicated to the success of our people and places. It’s this mission that continues to guide and motivate us.
We own and maintain around 21,000 homes, from flats in tower blocks to detached family homes and purpose-built wellbeing schemes for people aged 55+.
We have developed a range of bespoke support services that complement our role as a landlord. We call these our 'Here when you need us' services. Any customer who needs it can come to us for expert support managing their money, getting into work, learning new skills or simply living life to the full.See more
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