Our boiler packed up 11.10.25 so we have no heating or hot water. We contacted Whg and to cut a long story short, we've had 3 engineers out and we still have no heating or hot water. The first engineer failed to notice a new pump was required, the second was adamant before he showed up that he could not repair it and the last one came with a pump and we were also told there was a HR9 code error on the boiler and that a board was required and at some stage the pump would stop working. It stopped working hours later. We've made endless calls to Whg only to be told that the board has been ordered but it wasn't. I also spoke to a team leader who promised to return my call and no call was returned. Whg are a big company, the level of service from them is appalling and we are in the process of taking this further. I've also sent them a complaint and received no acknowledgment from them. Disgusted to say the least.
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We provide affordable homes for rent, shared ownership and sale across the Midlands. And we work in partnership with our customers to keep their homes safe, secure and comfortable.
whg was formed in 2003 with a mission of being dedicated to the success of our people and places. It’s this mission that continues to guide and motivate us.
We own and maintain around 21,000 homes, from flats in tower blocks to detached family homes and purpose-built wellbeing schemes for people aged 55+.
We have developed a range of bespoke support services that complement our role as a landlord. We call these our 'Here when you need us' services. Any customer who needs it can come to us for expert support managing their money, getting into work, learning new skills or simply living life to the full.See more
