One Star is being generous. The lowest rating i could give.This Housing Association is truly appalling. Since November 2024 i have repeatedly requested that WHG as my landlord carry out their legal obligations and repair or replace my fascia board/guttering & soffit on my roof of my apartment flat.The wooden fascia board is rotting away due to rain water damage causing holes to appear in the roof where more rain water can and will get in causing more severe damage over time.Despite these multiple requests for this repair to be carried out (which is a genuine repair that needs fixing) WHG have continuously tried to fob me off every single time.At stage 1 of WHGs so-called complaints procedure i made an official complaint directly to my landlord who tried to effectively shut me up and wear me down by offering me £50 compensation (which I did rightly claim), however it has failed to shut me up and wear me down.I will not tolerate being treated in this disgusting and disrespectful way.The shit Landlord is clearly only interested in one thing and one thing only and that is rent payments (money).They will try to avoid doing big repairs to their properties for as long at it takes because they know that it is going to cost them money to sort the repair out.As well as offering me £50 compensation to try to shut me up, they have also deliberately lied in the reply to my complaint multiple times claiming that on a second visual inspection of my roof found that no repair was required.However on the first visual inspection it was clearly explained to me that a repair would definitely be required.WHG also lied to me again by claiming that scaffolding had been set up outside my home to carry out this repair which they said was not necessary after a second visual inspection.This never happened at all.Despite all of this, you will find that if you don't pay your rent or don't pay your rent on time they are literally on to you like shit.It is very clear to me now that WHG Management are motivated by money and corporate greed for rent payments.It's an absolutely disgusting attitude to have.And their attitude and behaviour clearly Has changed and is probably not going to change for the better and is getting worse since this isn't the first time I have had very bad experiences with WHG when it comes to repair requests.They also cancelled 2 requested repairs without even telling me and rescheduled another one without telling me about these changes either.I only found out about this when I checked my online rent account repairs section.I'm hoping this bad review as well as the other bad reviews will severely damage this Housing associations reputation as a landlord.WHG are not a landlord, they are a slumlord.I absolutely refuse to be fobbed off by either WHG or the housing ombudsman if I need to contact them to get this repair sorted out properly & fully.I pay good money in rent payments to live in my flat and I have every right to be very angry with the way I have been treated in the past and how I am being treated now.WHG obviously believe that this is acceptable behaviour and treatment towards their customers.It clearly isn't acceptable at all, and it never will be as far as I'm concerned.
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We provide affordable homes for rent, shared ownership and sale across the Midlands. And we work in partnership with our customers to keep their homes safe, secure and comfortable.
whg was formed in 2003 with a mission of being dedicated to the success of our people and places. It’s this mission that continues to guide and motivate us.
We own and maintain around 21,000 homes, from flats in tower blocks to detached family homes and purpose-built wellbeing schemes for people aged 55+.
We have developed a range of bespoke support services that complement our role as a landlord. We call these our 'Here when you need us' services. Any customer who needs it can come to us for expert support managing their money, getting into work, learning new skills or simply living life to the full.See more
