I purchased a range through a retailer, which arrived and worked fine until a loud bang occurred when turning on the oven, leading to a failed bake element. I contacted the company's support, only to be told that there were no service providers in my area for warranty repairs. I was advised to find someone myself for reimbursement if under $500 or to submit an estimate if over. Calling the retailer's warranty support yielded no response after several days. I learned that a specific service provider could only send someone weeks later. My husband, an experienced technician, identified the problem, but the service provider insisted on sending a technician to diagnose before ordering parts. This delay means we won’t have a working oven for our holiday gathering. I am extremely dissatisfied with the company’s service.
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