Review Time
I ordered a coil top stove, and after installation, I noticed a defect with the inner glass panel; it had shifted down about 3 inches inside the oven door, and the insulation is coming out. A service technician confirmed it was a manufacturing issue and promised to order the necessary parts. Four weeks later, the parts are still on back order. When I contacted the company directly, they only offered me $100. This situation not only poses a health risk due to the insulation but also leaves me without a functioning oven and no clear timeline for repairs. Additionally, the customer service representative was rude and unhelpful. I've experienced nothing but problems with this service.
My oven has had repeated control panel failures. Although the company eventually covered the part under warranty, the appointment scheduling and follow-up took an excessively long time. The service representative was rude and even hung up on me when I expressed my dissatisfaction with the lengthy hold times. It seems they prioritize sales over addressing customer concerns.
Dealing with this company has been dreadful. I ordered wall oven hinges that were defective and led to the oven door falling off, injuring my daughter-in-law. When I called to initiate a return, I was told I only had 7 days from purchase to return them, contrary to the advertised 30 days since they were installed. I was misinformed before ordering, and I will not recommend this company to anyone.
I ordered a coil top stove and, after installation, discovered a defect in the glass panel inside the oven door. It had slid down about 3 inches, and the insulation was coming out. A technician confirmed it was a manufacturing issue and would order the necessary parts for repair. However, it's been 4 weeks, and the parts are still on back order. When I contacted the company directly, they only offered $100 compensation. This is not only a health hazard with the insulation but also leaves me without an oven, with no guarantee of when it will be fixed. The customer service representative was rude and disrespectful. My experience with this company has been nothing short of frustrating.
I purchased a range through a retailer, which arrived and worked fine until a loud bang occurred when turning on the oven, leading to a failed bake element. I contacted the company's support, only to be told that there were no service providers in my area for warranty repairs. I was advised to find someone myself for reimbursement if under $500 or to submit an estimate if over. Calling the retailer's warranty support yielded no response after several days. I learned that a specific service provider could only send someone weeks later. My husband, an experienced technician, identified the problem, but the service provider insisted on sending a technician to diagnose before ordering parts. This delay means we won’t have a working oven for our holiday gathering. I am extremely dissatisfied with the company’s service.
I called for help with my water softener and was transferred for troubleshooting. The agent seemed unsure and abruptly claimed he couldn’t hear me, ending the call without resolution. This experience was frustrating and did not meet my expectations for support from the company.
I had a terrible experience with this company. I bought a new range that malfunctioned shortly after installation, burning wires inside the control panel. When I called for help, they only suggested sending a technician, but no one followed up. It’s now months later, and I have received no assistance despite multiple attempts to reach out.
I wish I could rate this zero stars. After just three years, the compressor on my fridge failed. I’ve had other brands last much longer. I paid for an extended warranty, which promised urgent repairs, but after a week of waiting with no updates, I am left without a fridge. This is unacceptable, especially with a small child at home. The product quality and service from this company are disgraceful.
I am not surprised to see similar complaints. Service representatives were unhelpful, and one even hung up on me. There were multiple no-shows from technicians and numerous appointment changes with no explanation. After a tech replaced a part, he warned that issues might persist. I purchased an extended warranty, which now feels like a waste of money.
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