Recently, I posted a complaint about a Whirlpool - 2.8 Cu. Ft. High Efficiency Smart Front Load Washer and Electric Dryer Combo. When we first received it, it washed and dried in less than 2 hours. However, after 200 washes, the performance of the dryer portion deteriorated. It took over 5 hours to wash and dry clothes for a small size load. We had purchased a 5-year warranty. When we contacted the service department, they told us an 8 hour cycle was acceptable and refused to give us a refund. Since, I posted this review on Trust Pilot, Whirlpool did send out a technician. The technician couldn't find anythng wrong. Finally, Whirlpool did promise us a refund and that they would pick up the appliances. We have been waiting several weeks and they have yet to do that.
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