I ordered a coil top stove, and after installation, I noticed a defect with the inner glass panel; it had shifted down about 3 inches inside the oven door, and the insulation is coming out. A service technician confirmed it was a manufacturing issue and promised to order the necessary parts. Four weeks later, the parts are still on back order. When I contacted the company directly, they only offered me $100. This situation not only poses a health risk due to the insulation but also leaves me without a functioning oven and no clear timeline for repairs. Additionally, the customer service representative was rude and unhelpful. I've experienced nothing but problems with this service.
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