whirlpool.com

If you value your time and sanity, don’t buy from whirlpool

TLDR: Whirlpool Inside Pass may look like a good deal on paper, but what you’re really signing up for is weeks of wasted time, empty promises, and a company that can’t even honor its own words. If I could do it over, I’d go with Best Buy or Home Depot, where customer service doesn’t feel like a sketch comedy routine.I ordered four large appliances through Whirlpool Inside Pass on May 22, with all items marked as in stock and an estimated delivery date of May 29. I received no updates or communication, yet planned my schedule around the delivery. The appliances never arrived.What followed was four weeks of delays, misinformation, and runaround. Each time I contacted customer service, I was given a new delivery date—June 3, June 6, June 10, June 11, June 12, and so on. I repeatedly asked if a single item was holding up the order and offered to remove it. The answer was always “No, your order is still processing.”Eventually, I learned that every rep I spoke with had misled me—the order was never ready to ship because one appliance was still being built on the assembly line.To “make things right,” Whirlpool offered me $439 off the order. I accepted. After all, that felt like a fair gesture considering the massive inconvenience. Then came the punchline: in a follow-up chat, I was told they actually meant $43.90. Not $439—just one-tenth of that. But don’t worry, after a 20-minute phone call, they generously bumped it up to $63—because nothing says “customer appreciation” like haggling over your own written offer.In total, I spent nearly a month without appliances, including multiple weekends at the laundromat (at $30 total), taking time off work, and rearranging my schedule for deliveries that never showed up.The appliances finally arrived on June 23, almost a full month late. At this point, the entire experience felt like a poorly written sitcom—but I was the only one not laughing.

Date of experience: Jun 23, 2025