Earlier this year, around April I think, our fridge started making noise in the damper, I guess its called, in the fridge section. While tech was here I mentioned the freezer not making ice, and that I had to keep a chopstick on the bar so I could go in and manually "defrost" the ice maker, so the ice tray could dump. he replaced the damper (2nd visit). Third visit he replaced the ice maker. Still wasn't making ice, so called Costco again. Sent tech out again, 4th visit, he ordered a new ice/water dispenser. 5th visit he came out to install said dispenser. 6th visit, I called Costco again because the ice was side shooting, so tech came out again, and we realized that whirlpool did not send the funnel thing that makes the ice fall straight into the glass. I also mentioned that I was still not getting ice. 7th visit to replace ice/water dispenser with funnel and I believe another ice maker. 7th visit still not making ice, tech came out and told me I am getting you a new door. He is as fed up as I am. he ordered the door, He came out, 8th visit, unpackaged the door and it was the WRONG COLOR. At this point the tech and I laughed. He ordered the door AGAIN and had it shipped to his shop. Finally came in, another 8 weeks later. 9th visit now, he came out and installed the door. Worked fine for about a month and, last weekend and this weekend I had to go buy ice! It is just me and my husband...we don't go through a lot of ice. I called Costco again today, and they are going to send my tech out again. I don't think a new fridge or a refund costs as much as the RPL parts and shipping of said parts and the cost of my tech coming out now, what...at LEAST 10 times (I honestly lost count). I of course can't get a hold of whirlpool to them out, so I am trying to hold my anger towards Costco. It ain't their fault, but I think they would have enough influence with whirlpool to facilitate a new fridge or a refund.
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