Purchased a home in at the end of July with new appliances included. We recently got power turned on and plugged in our new fridge. To our surprise it did not cool, so we reached out and was told to contact whirlpool as it was under warranty. We contacted whirlpool who then would not put the warranty start date as the day we got power, keep saying it had to be the day we bought the home. (Strike one - they made me lose 2 months of a warranty).Then they offered me a service plan for additional insurance on the appliance which I refused. Then they told me for a service tech to come out it would cost me $150. When I told them it was a new appliance and that it should not cost me, they told me that is why they offered me the other plan. So to avoid the $150 fee, I signed up for the insurance at a discounted rate. (Strike 2 - Scam to force you into an insurance purchase). The service Tech comes out and says they are unable to do the repair, so we call back and they tell us they will have to send anther company out. They did not provide me a date, so I called back to be told that they are trying to find someone as there is no other service providers in my area. Then they start asking for move-in date documents which can't be provided as we have not moved in. Since we could not provide a date, they then ask for purchase documents of the home (which should not be any of their business). Then proceeded to tell me that they will call me back the next business day. (Strike - 3 refusing to replace a broken appliance)
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