Whirlpool CorporationBuyer beware...we purchased a whirlpool washing machine May of 2024. It stopped working 3 weeks ago. I contacted Lowe's to check on the warranty. It only had a 1 year warranty. I contacted our local repair service, Kincaids in Shelbyville, TN, to discover that an issue with the control board in specific Whirlpool washers. Kincaids was wonderful in helping me without charging us anything and letting us know there was a known issue. They instructed us to reach out to Whirlpool. I immediately contacted Whirlpool to discover our washer was on the known issue list. Whirlpool set us an appointment with Ken's Appliance repair in Murfreesboro, TN. Within 30 minutes I received a call from Ken's stating they would need to order the part. I asked how long it would take. We going into week 3 and it will be another week before anyone is here to do the repairs. I have been spending $70-80 a week at the laundromat and Noone gives a crap. Whirlpool will not give a reimbursement and Ken's is taking their sweet time. Every time I have calked for an update I have gotten the run around with both Whirlpool and Ken's. I expressed frustration with Ken's because I will have to take off work, but they will not give me a time until the night before so that means an entire day off work because I can't wait until the night before to request time off. The girl from Ken's hung up on me. Again, BUYER BEWARE!!!!!!!
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