Very poor customer service. My whirlpool microwave died after a few years. The model was discontinued and their website listed a replacement. This is an above range model, as was the one which died. I wrote and asked if the replacement used the same mounting bracket as the previous one. After 3 weeks without a replay except "We received your inquiry and someone will respond soon" I decided to go look at one at a local retailer to see if I could tell if they were still using the same bracket. I did not want to have to drill new holes in my cabinetry or wall. It turned out they were still using the same bracket. After purchasing and installing the new microwave I received another message from them telling me I had to get a service person to answer my question. They should have easily answered my question. They a week latter they wrote me and told me I would not be able to use the same bracket, which I did use it was the same bracket that came with the new microwave.
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