want to share the nightmare I’ve had dealing with Whirlpool and Nebraska Furniture Mart.I bought a clearance fridge from Nebraska Furniture Mart for my elderly parents, who live on a fixed Social Security income. I was told the fridge had no issues and was only returned because the previous customer changed their mind. Unfortunately, that turned out to be completely false.Shortly after, I left town, and when I returned, my parents told me the fridge wasn’t working properly. The food in the refrigerator section kept freezing, while the freezer section wasn’t cold enough to keep ice cream solid. Since May, I’ve been in constant contact with Whirlpool and Nebraska Furniture Mart. They’ve sent technicians repeatedly and even replaced a part, yet the same issues persist. Now, they claim the fridge is “working as designed” and instructed us not to put food on the top shelf to avoid freezing. I’ve purchased fridges before and have never been told I couldn’t use all the shelves.After this experience, I’ll never buy from Whirlpool or Nebraska Furniture Mart again. My parents can’t afford to waste food with the rising cost of groceries, and every week I have to call Whirlpool, wait on hold for over an hour, only to be told the same excuses. They even warned they would charge me $75 for another technician visit.This has been a frustrating and disappointing experience, and the lack of accountability from both companies is unacceptable.
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