Subject: Whirlpool WFGS5030RZ - A $117.95 Headache and Underpowered "High-Output" BurnersLet me tell you, I regret ever laying eyes on this Whirlpool WFGS5030RZ gas range. What a colossal waste of time and money. I bought this range specifically for the promised 13,000 BTU front burners. I do a lot of home canning and right now I can’t even boil pasta.Here's the breakdown of my absolute nightmare:False Advertising: Whirlpool claims these front burners are 13,000 BTUs. That's a flat-out lie. The conversion kit included orifices are 0.96mm, NOT the 1.08mm specified in the Whirlpool manual for achieving those promised BTUs. This results in you the burner is not hot enough to boil water for pasta.Customer Service Hell: I've spent over THREE HOURS of my life battling with Whirlpool's "customer service." Endless chat sessions, frustrating phone calls, and absolutely no resolution. They just kept giving me the runaround.Financial Rip-Off: After wasting hours with Whirlpool, I had to call our gas company over the issue. They confirmed everything was installed correctly and the problem was the WRONG ORIFICES. That cost me a whopping $117.95! Lowe’s tried to help and gave me a part number, except it was for a natural gas stove and mine is propane. Thanks, Whirlpool, for making me pay to confirm YOUR mistake.Missing Parts: I want the correct 1.08mm orifices that are required to get the BTU output that you advertise.Reimbursement: I want to be reimbursement for the $117.95 service call and the $31.15 for the after-market parts I had to order. I should be compensated for my time, frustration and inconvenience.In short, if you want a propane stove with "high-output" burners buy something else, and Whirlpool's customer service is an exercise in futility. If you value your time and money, steer clear of the WFGS5030RZ. I strongly advise anyone considering this range with a conversion to LP to look elsewhere. You've been warned.
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