Wanted to share my experience Whirlpool because I am livid!!BEWARE!!!!Let's go back to Sept 28th when I bought my washer from lowes. Everything was fine at first, washer started having a noise that I knew was not normal about 3 1/2 months in, I tried to reach out to whirlpool warranty, could never get on the phone with a live person, no matter the time of the day, I tried this for 5 DAYS, when i got someone on the phone, I told the lady immediately that if the call dropped to please call me back because I had been on hold for 45 mins and been trying to reach them for days, she said okay and asked me what i was calling about, and then the call ended. did not fail due to signal. Well... I tried again the next day because it was ten mins til there closing time and i knew i wouldn't get anyone on the phone if i tried again. I found out the next day that you can put in a request for service online. so i did, and had a amazing team come out. the tech replaced the belt along with the cam shaft. the noise still continued, I relayed the message to the tech, she said that whirlpool doesn't generally replace the gear casing for a noise and to try to catch it on video and she would call the tech line and see if they will replace it. I used my phone, and layed it on my washer on video record to catch the noise. I sent it to the tech, she said that it definitely sounds like it needs to be replaced, but again whirlpool wouldn't generally replace it for the noise, only if its leaking oil. MIND YOU this is a washer that is shy of 4 months old at that time! she said she would see what the tech line (whirlpool) would recommend. Tech came out to service it for the second time, and said that whirlpool said to replace the gear casing AND the motor, although the motor isn't at fault, whatever, i'm not paying for it. so the appliance repair company go to order the products and find out the gear casing is out of stock. on backorder. and theres no ETA on it. GREAT. two days later, my washer GIVES OUT COMPLETELY and i had to hand wring my clothes out in mid cycle. WONDERFUL! I have spoke to whirlpool numberous times, letting them know I want a replacement, and everyone, even the manager i requested a call back from told me "I'm sorry, as long as it's repairable, we will repair it" I told the manager, that I had a sick son, no washer for 2 weeks, and my son was vomiting on everything clean, and asked if that's how she would want to be treated or told after having a brand new washer you trusted to go OUT. This manager told me, "ma'am were not here to discuss my feelings." AND I asked if the same part had to be repaired several times, would that be okay? Manager said, "again ma'am, if it can be repaired, we will repair it." OH OKAY. so what your a paying customer, your brand new washer broke, the part is on back order, and you will have to wait around until we can ship the part to you is basically what I recalculated from the phone call. She ended the call saying she was going to try to locate the part and have it expedited out. Remember this part....Part came in stock the day after, 3/1/25, and i got a email saying that the the request is in process. never got a email regarding shipment, I called again on 3/4/25 and was on hold for 39 mins before a live person answered. He said the part still hasn't shipped and don't know when but that I would recieve a email when it does. So today, 3/6/25, I emailed whirlpool asking about the part once again, the part came in stock on 3/1/25, and was requested to have it expedited, so it should be shipped or about to be, right?? NOPE! Was emailed back quick actually and was told that it could take up the 14 business days for it be shipped and that theres shipping delays..CRAZY, TEMU and SHEIN can ship items to me across the freaking ocean quicker than you all! And that expedited shipping is really fast huh?! And was told if didn't recieve a email within that time frame, to call back. I emailed back, to ask the turn around time frame after it's shipped and if I will be reimbursed for using the laundromat and you think i got a response? NO... So.. here I am, going on week 3 without a washer that gave out at 4 months. Learn from my mistakes guys, I will not let down about this, this is NOT customer service. No washer should have a BELT, CAM SHAFT, GEAR CASING & MOTOR replaced in FOUR months! Whirlpool, you guys need to learn better customer service, this is not how you treat your customers! If they are so easy to fix, take this piece of crap, repair it, resell it, but I deserve a new one! NOT 4-6 weeks without a washer!!!! Sincerely, Your lost customer
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