So I built a house, selected a dryer that had good reviews, and once I moved in the ^&* thing wouldn't dry my clothes. It has all the sensors to do normal, heavy, towels, etc. and is supposed to run until the clothes are dry. Failed every single time. It works on timed dry only.Forward to the service guy who makes it go into the different cycles. It does that, but that's not the problem. He leaves, says run a load and call me if it doesn't work. Duh, it didn't work. I call again, he takes it apart and puts it back together, says it does all the cycles and leaves. I call Whirlpool and explain, in detail, that the dryer, when set on anything other than timed dry, doesn't dry. It stops early and the clothes are damp. They tell me a "senior technician" will be out the next business day. BUT, the only company that does warranty work out here is one guy, and they didn't tell him he had an appointment. I waited all day, with a load in the washer waiting to be dried. THEN they asked for a video of the failed cycle. I had already sent time stamped screenshots of the dryer start, stop at 30 minutes (damp), restart, stop after 6 minutes (still damp). Can't stay and watch it not work, we need a video. How can you tell clothes are damp by video??Best response from Whirlpool is that the technician said it did all the cycles, so it must be fine. Seriously?? I have to admit I lost my temper at that point. Hours n hold, hours waiting for technicians who don't look at the problem you actually have...
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