Whirlpool/Kitchenaid is the worst company to deal with, very unprofessional customer service, if i could have given ZERO STAR rating i would, I purchased whole Kitchenaid suite the refrigerator pooling water from day one, very noisy, reported the issues to whirlpool within hours of delivery, they scheduled two companies to come out and repair, the first company was a disaster, the brought a baby thermometer instead of an infrared thermometer. The came out a total of six (6) times with no solution, when asking them questions about what is the problem they are rude, told me they are here to fix not answer questions about what the problem is that is Brandt Appliances. The next company came out a total of four (4) times. The technician did all that Whirlpool recommended still no fix. Eventually they decided to replace it they sent a delivery company named JB HUNT to deliver a new refrigerator five (5) months later, that company has was no better the new refrigerator they allowed it to fall from the truck at that point it was damaged but they tried to still bring it into my house and i refused the delivery of damage merchandise, I contacted Whirlpool letting them know what had taken place at that point i demanded my money be refunded, they told me they have to arrange for the refrigerator to be picked up first i told them the delivery truck is still out front have them remove it, they told me they cannot do that they have to reschedule a pickup, however the pickup came on 10/31/2025 to inform me they have no room on the truck to remove the unit. Had to call back whirlpool wasted yet another day from work. My microwave malfunctioning they sent Jetson wrong information stating the microwave is 10 yrs out of warranty, all my appliances was purchased May 11th 2025, Jetson asked whirlpool to resend them the correct documents i spent all day trying to get the corrected documents sent over to Jetson, i keep getting the run around from Whirlpool and agent to agent having to repeat myself over and over, Jetson is saying one thing whirlpool is saying something else, Jetson is only willing to deal with customers who purchase from them, Whirlpool is aware of that and Jetson is trying to scam money from Whirlpool and then the customer. I would be weary dealing with Whirlpool and any of the other companies affiliated with them.bunch of scammers and thieves.
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