I purchased a Whirlpool range (Model WFC150M0JB3) on March 17, 2024, from Menards. At just 18 months old, the control board failed with an E6 error code. The oven won’t properly switch from the broiler element to the bake element, making it unusable.Here’s where it gets interesting: I discovered that Whirlpool released an UPDATED control board (part number W11594224) on May 2, 2024 - just 6 weeks after I purchased my range. This timeline proves there was a known defect with the original control boards.When I contacted Whirlpool customer service with this evidence, they claimed they “make updates all the time” (classic PR deflection) and only offered a minimal discount program. No acknowledgment of the defect, no accountability for knowingly selling faulty products, and no willingness to stand behind their brand.To add insult to injury, Whirlpool charges $319 for the replacement part. I found the exact same part from an authorized distributor (Sundberg America, a 100+ year old parts supplier) for $137 - less than half the price.An $700+ appliance should not fail at 18 months. The fact that Whirlpool identified and fixed this defect for future customers but refuses to help those who already purchased the defective units shows a complete lack of integrity.I expected better from a major appliance brand. I will be replacing all my Whirlpool appliances with other brands and will be sharing this experience widely. Poor quality control, worse customer service, and zero accountability.If you’re considering Whirlpool, think twice. And if you have this same control board failure, know that the updated part exists and you don’t have to pay Whirlpool’s inflated prices.
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