Bought a brand new 2+ thousand refrigerator. Ice maker never worked. 3 technicians come out and acknowledge that it does not work, one replaces the unit, the last one says, the flip trey was clearly stuck upon arrival and the ice reservoir was empty. But a year later, 3 service calls, I still have never had ice from my brand new unit.A manager was suppose to call me with a discussion on switching out the unit, they never called, but a rep later told me that they sent an email that they never sent nor could they prove they sent it by resending. They still never called after that.I also, less than one year on the unit, have rust on my stainless steel door, Yet every time a technician has come out to look at the door, specifically the rust, he has said i am not here to look at that. TWICE. So now it is over a year and I look forward to tomorrows call.They sound helpful when on the phone, give you hope, but a year+ later, i have had to buy an over the counter ice maker. they never call me despice repeated calls for over a year. No follow up. No repair. I call them clearly mad and agitaged. I want to take the unit to the street and just burn it. But since the ice unit does not work and it takes maybe 10% of the fridge, my wife and i are trying to figure out if we can just remove it and use the space since we were forced to buy an over the counter ice maker despite having an ice maker.Spent maybe 5 hours, 3-4 days off work, and i am just over it. They should have done the right thing and switched the unit out from the get go.
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