Used to be Whirlpool missionary but not anymore! Whirlpool told us 4 weeks ago replacement parts for our brand new water softener that broke around the 30 day mark were going to be mailed to us in 5-7 business days. We have since called and left multiple messages, multiple emails, which no one responds. I just went to their website to do "live chat" and have been waiting for almost 1 hour with message "Please wait while we connect you to an agent." It's quite clear Whirlpool is NOT what it used to be! And unfortunately makes sense why they are 1.5 stars on Trustpiolot and 2.8 stars on Google. I should have seen this before I spent the money on a brand new unit. It's has now been sitting in my basement longer broken than it was working. Until this gets resolved I will NEVER buy Whirlpool product again. This already cost them a sale since I just bought a new microwave, there was an LG and Whirlpool on sale for the same price - which one do you think I bought!
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