The customer care is lacking. When I called in to report a problem, instead of helping me appropiately the woman on the other end of the line was more interested in selling me the extended warranty. Because she failed to point me to the most common problem which the tech. Said they are aware of, even after I asked, I ended up paying for the service call after he fixed the washer. The service men themselves are more helpful than the individuals working in the office for the company.
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