I wrote a review directly to Whirlpool in regards to an oven that I have through their manufacturer. I stated that the oven has broken 3 times in 1.5 years; first the top oven stopped working, then the bottom, and now the top again. Whirlpool sent me an email back stating that they appreciated my feedback, but the review was not suitable for posting. There was not any inappropriate or aggressive language used in my review, but it didn’t fit the 5 star experiences that they want to post about. Whirlpool reviews are skewed because of this approach of moderating comments and concerns.
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