Wish I had read these reviews prior to buying their dehumidifier, which btw is manufactured by licensee XLS Products. *Customer service is kind of dismal. Mostly obtained through e-mail with 1 to 3 day response time. *Product replaced before any real effort to understand / resolve the reported defect. Both machines have the same problem though, and with no resolution yet. Unusual (?) that a mammoth publicly traded company would care so little about product quality or customer responsiveness.
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