Purchased a water softener last March. At the time my husband was in for a heart transplant. Machine lasted a month and Errors kept coming up. We have been dealing with this warrenty ever since. Its now June. They don't send anyone out right away, they make you go and take it apart and then try to diagnosis it. This is all on email and now we have to send pictures of what we think is wrong. We are NOT plumbers, nor in any physical shape to deal with this. They could have had a service person out weeks ago! We are now supposedly awaiting for a part (that we think it is) to be delivered and then we have to set up a day for someone to come out. This is ridiculous customer service. Can't even call it that. We should not have to hire a plumber to do this, nor hire someone to help take it back to Lowes. (which they aren't much help either) Don't ever purchase a whirlpool and expect to be taken care of.
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