My lights on my refrigerator were blinking. I called service and spoke to a Leslie about the issue. I asked her how much was the service be to fix the lights. She asked me for model and serial #, after giving that information she then informed me that they have had problems with the lights and my model was cover parts and labor to repair. I was very excited thinking this was going to cost a lot. I even questioned her about the age of the fridge, she said my model was covered. She set up service for next day. Next day service called and said this was not covered. Called whirlpool back and they informed me that they would not honor what the girl had said. Asked to speak to supervisor and she again would not honor what the employee had told me. She would not let me talk to anyone higher up. I have been in retail all my life and when an employee stats something it should be honored. I would think very carefully about your purchase of whirlpool. And 1 star is too much!!!!!Later that day Whirlpool called me back and decided to honor the original request. They are taking care of the blinking lights in my refrigerator. Thank you whirlpool.
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