I am writing to express my disappointment with the customer service I received today. I called regarding a part that is covered under warranty, and spoke with a representative named Madison. When I inquired whether the order placed by Via (the installer company) had been approved, I was unable to get a clear answer – neither a simple "yes" nor "no." Furthermore, when I asked for an ETA for the part, I again received no helpful response. Instead, I was told to contact Via directly. I followed this instruction, only to learn that Via had no information regarding the delivery of the part. Frustrated, I called Whirlpool again and requested to speak with a supervisor. Unfortunately, I was informed that no supervisor was available, and I would have to wait until the next business day for a call back. This experience has been an absolute waste of my time, and I spent over 45 minutes on the phone with no resolution. Definitely no Whirlpool products for me in the future.
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