Beyond horrible customer service is the Whirlpool way. Call one day, get one story. Call the next day, get a different story as to why you have been waiting over 4 months for a part for your appliance. Promises for a customer service lead to call you back are not fulfilled. Agents are unapologetic. It's an insane way to "serve" customers. Best strategy: NEVER buy Whirlpool/Kitchenaid appliance.
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Find out more about major appliances from Whirlpool for your whole home. Current appliance owners can download appliance literature, contact customer service, or learn more about appliance parts, accessories, and service.