I bought my refrigerator in October 2022 and did not purchase the extended warranty figuring the product would last a few years before needing repairs. Yet 1 1/2 years later, March 2024, I had to pay $219 for a thermistor because the refrigerator stopped cooling and the freezer panel was frozen solid. Now in August 2024, the ice maker stopped working at a tune of $199 for repairs! When I called whirlpool with my complaint, their answer was to give me a ONE time loyalty discount of 20% on a new refrigerator! Wow ..that's generous! I bought this one less than 2 years ago for $1800...and they'll give me 20%off to purchase another of their products that may also last 1/2 years! Yes, I could have purchased the extended warranty for over$100 a year but that adds to the cost of the product that SHOULD last more than 1 year. Apparently they have no faith in their products either. My next purchase... when needed...will not be from the Whirlpool family of products. Just as I replaced my three year old whirlpool dishwasher with a Bosch for the same reason. Fool me once...shame on you...fool me twice...shame on me. There won't be a third.
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