On Sept. 27, 2022, we purchased a new Maytag top-loader washer mod.no. MVW4505MW0 from Wilson’s Appl. & Mattresses, Conroe, TX. Mar. 11, 2023, the washer began making a horrible, loud sound of nylon gears stripping and stopped working. On Mar. 13, we reported the problem to Wilson Appl. Their service rep Chris came a week later, Mar. 21. Wilson immediately punted the matter to ASI Appliance, Inc., another service provider. ASI made 3 additional service calls and replaced the actuator, the gearbox, and the electric control board. Still the same problem. At the same time, I wrote to the CEO and Gen. Counsel of Whirlpool, parent of Maytag. I received numerous calls from a rep in Whirlpool’s corporate office, who insisted that they had to follow Whirlpool’s procedures. Finally, the defective washer was replaced under warranty on May 17, over two months after the initial report. Our washer was down the entire time.
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